Refunds, plain and simple
We sell like we broker: straight. Here is exactly where you stand.
Digital guides & downloads
All sales are final. Guides, checklists, Academy packs, and every other downloadable deliver instantly and in full the moment you pay — so they can’t be returned, and we don’t refund them. Read the product page carefully before you buy; if you have a question first, ask us and you’ll get a straight answer.
Memberships (Captain’s Table, Helm Club)
Cancel anytime with one email. Your membership stays active through the end of the period you’ve paid for, then simply doesn’t renew. No partial-period refunds, and we don’t make cancelling hard.
Physical products
Gear and merchandise may be returned within 7 days of delivery — unused, in original condition — for a refund of the product price (return shipping on you). Defective or misprinted items get replaced free, no return needed: send a photo.
Yacht services & management
Service work, management plans, and brokerage engagements are governed by their individual written agreements. Your agreement states its own terms.
How to reach us
Email captain@bbmarinepartners.com or use the contact form with your order number. Approved refunds go back to the original payment method, typically within 5–10 business days.